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Customer
Visits
Continuing last week’s blog, I again say visiting with our customers on
their location has always been a fun experience. All have stories to
tell about their machines, most good however some with problems. It is
the potential problem area I want to talk about today.
Designing a new material handling and processing methodology and
introducing it successfully into the market must be, in my opinion, a
joint effort between the manufacturer and the user. Products such as
Bulldozers, Wheel Loaders, Skid Steer Loaders and Automobiles have
had many decades of experience for engineers to use as a basis to build
their companies offering. Given that, we still find examples of design
short comings or other limitations that affect a machine or automobile
owner results.
While on many compost production job sites during my years of
developing the elevating face compost turner (see history) I found site
operators telling me that traditional screening products were coming up
short on performance. I took a personal interest in observing and
eventually the task of trying to improve product offerings.
One advantage I had as a machine designer was my long experience as an
operator and a contractor (see history)
performing the tasks of
building things designed by others. I found after being awarded the
bid, I must take available equipment and make it do the job, profitably
During my spare time, such as waiting for an airplane or windshield
time I would try to envision and sketch out a new machine that would
improve screening of difficult materials. It took eight long years to
come up with “Orbital Action” as a promising technology.
Yet with all of those years of experience, I found I was on the short
end of visualizing all of the uses our fine customers would try. I am
proud to say that Orbital Action Screening as we now know it has truly
been the result of communications and interactions between our many
customers and the manufacturer tweaking a basic breakthrough in
screening technology into a better machine.
Continued next week.
Brads Blog, “The Finer Cut”, is another of many
planned. Each issue will cover a topic of interest about our machines,
our industry, our customers and more. I look forward to this task and
am excited about the opportunity to broaden our communications with our
customers and industry. I invite you to return and visit from time to
time, cruising back through issues to see what I may have been thinking
of at another time.
I also invite you, our reader to contribute by offering your comments.
Please send your thoughts to Brad@orbitscreens.com
, by letter or fax, 563-922 9060.
Happy screening
Brad Schnittjer
Blog # 09-12
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