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A
Fun Experience
Visiting with our customers on their location has always been a fun
experience. Some are new to us having just purchased a machine. Some
are long time operators of Orbital Action Screening Plants. All have
stories to tell about their machines, most good however some with
problems.
These stories have given me a great opportunity to learn about how each
individual tries to earn his/her living by using Orbit Screens. The
progress made expanding the versatility, performance and reliability of
the Orbital Action Screens comes in large part from applying customer
taught lessons to our products.
I recently delivered a new ¾” screen dish to a Model 68A owner
who had purchased his machine from a finance company. The machine was
in excellent shape and this new owner had operated it for a couple of
weeks. It had come with one screen, having 3/8” openings which were too
small for most of his work.
This customer is a Husband/Wife team, both of whom were very excited
about their first screening experiences and prospects for making money.
Portability was one of the prime considerations mentioned regarding
purchasing along with versatility and performance.
Their first experience was to clean up and old set of corrals on their
ranch. There was lots of manure, dirt, weeds, old boards, baling twine,
fence wire and trash along with rocks in the piles pushed up. They told
how the twine and weeds just rolled up into a ball and eventually
exited. They also said, you wouldn’t believe, the wire fence also just
formed a ball, the rocks beat it down and it went up the overs conveyor
with no problems.
He then asked, have I ever watched what it did with old tires, I
hadn’t, so he said, they go around in the screen, bounce up spinning,
going higher with each turn, eventually bouncing high up in the air,
landing in the overs conveyor and going up with the rest of the overs.
He then said, see all of those piles, I did all of that and haven’t
even added fuel yet.
I asked, how did you learn about us? His answer, do you remember one
cold and windy night you were pulling into the motel up on the
Interstate. I saw your machine and stopped to see it. You took time to
show us a little about it. I have been looking at screens ever since
and haven’t found anything better.
Yes, customers make my day. Names, e-mail address and phone numbers of
this customer available upon request.
Brads Blog, “The Finer Cut”, is another of many
planned. Each issue will cover a topic of interest about our machines,
our industry, our customers and more. I look forward to this task and
am excited about the opportunity to broaden our communications with our
customers and industry. I invite you to return and visit from time to
time, cruising back through issues to see what I may have been thinking
of at another time.
I also invite you, our reader to contribute by offering your comments.
Please send your thoughts to Brad@orbitscreens.com
, by letter or fax, 563-922 9060.
Happy screening
Brad Schnittjer
Blog # 09-8
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